Robotic Process Automation | Why is it important?

Robotic Process Automation | Why is it important?

Kofax is a leading provider of Robotic Process Automation solutions, helping over 750 enterprises, BPO providers and shared service organizations around the world achieve exceptional benefits in operational quality, speed and cost savings. Kofax RPA is a process automation technology that uses software robots and intelligent business rules to mimic specific actions employees take in various applications, automating a wide range of manual, repetitive tasks and driving improvements with process intelligence. Kofax RPA not only eliminates process bottlenecks and data entry errors that impact company-wide KPIs like processing times, compliance and customer service, but does so at a fraction of the cost of human labor.

In organizations that work like tomorrow, knowledge workers and digital workers work side-by-side to drive greater business growth and profits. RPA empowers organizations to build a digital workforce that offloads repetitive and information-intensive tasks from knowledge workers.

These organizations use intelligent automation solutions that combine robotic process automation, business process management (BPM), process mining and cognitive document automation (CDA / OCR) as well as third-party artificial intelligence (AI) services to automate and digitally transform human- and information-intensive processes. They achieve operational excellence, optimize customer engagement and retention, and reduce business costs.

Why Robotic Process Automation (RPA) is important

To be more competitive and profitable, enterprises are seeking solutions that will quickly reduce costs, increase operational efficiency and improve accuracy. While at the same time avoiding “big IT spend” projects that are costly and complex to implement. To support these business goals, more and more companies are adopting RPA.

RPA enables business professionals to easily configure software robots to automate and standardize a vast range of repetitive, routine work between multiple systems and applications. AI-powered RPA solutions integrate artificial intelligence capabilities that learn by observing work and tasks, such as the repetitive interaction of an employee with websites or applications, turning these routine actions into automated processes.

Using machine learning techniques, RPA solutions can quickly become efficient at processing structured and unstructured content. Next generation enterprise-class robotic process automation includes business process management, process mining and cognitive document automation.

What are the different product components?

Kofax RPA is made up several key product components for building intelligent robots, deploying and maintaining robots, and making robots accessible to business users and easily integrated with key business processes.

Design Studio – Kofax RPA Design Studio is a visual point-and-click environment where business analyst and developers can quickly build and test robot processes, without lots of complex coding. A powerful design environment that lets designers interact with live applications as they build out a process, while leveraging a rich library of reusable process snippet activities.

Management Console – governs the functions of Kofax RPA, including the deployment of robots, scheduling and running robots, system and robot monitoring, and user administration.

Kofax Process Intelligence (Kofax Analytics for RPA) – provides analytics and process intelligence capabilities to monitor, analyze, and help customers optimize their robotic process automation operations. It includes out-of-the-box interactive dashboard views that deliver near real-time data to administrators about system performance, individual robots, and applications/data sources. Administrators can create customized dashboards to monitor employee productivity and other key process elements, identify trends.

Kapplets – delivers a business user friendly interface to Kofax RPA robots that enables business users to invoke on-demand a robot based on user specified parameters and also receive data/input back from the robot. Administrators can make execution of robots available to users as a Kapplet, who need not know anything about robots as they will interact with the robots through the provided Kapplet.

KappZone – an online library of all available Kapplets where business users can access and run specific Kapplets. It is an easy way to share robots with business users throughout the organization.

Document Transformation Services (DTS) – provides cognitive document automation (CDA) capabilities to understand and process unstructured information e.g. from documents, emails and others. Based on machine learning and intelligent OCR, it helps the robot designer to build RPA robots to process unstructured information.

What are the different types of robots that can be designed with Kofax RPA?

The designing of robots can encompass any number of enterprise applications (e.g. SAP), Excel, and other sources of information from external web sites and portals. A good way to summarize the types of robots that are commonly built using Kofax RPA is by classifying them into three categories:

  • Web robots – Extract data from hard to reach external web sites and portals which can then be connected into internal systems and databases, to drive better insight and decisions.
  • Process robots – Automate business activities and processes that span multiple applications and data sources, thus eliminating any manual work and errors that would occur if humans performed the work.
  • Content robots – Accelerate the consolidation of content & decommissioning applications by deploying sophisticated robots that extracts, transforms, and delivers content from one system to another (e.g. ECM).

What are the key benefits of Kofax RPA?

Achieve operational excellence – Stop draining your budget and human resources by infusing speed, intelligence, efficiency and quality into your business processes. Empowers you to achieve operational excellence with your workforce of the future – combing the desired mix of employees and digital robots.

Optimize Customer Engagement – Deliver efficient, accurate processes that optimize the quality of your customer engagement and improves customer loyalty and retention.

Return time to a busy workforce – Free your employees from manual repetitive tasks so they can apply their skills to activities that require a human touch. Software robots automate the interactions that a user performs within a business application or other data source like a Web site or portal and turns it into an efficient and intelligent workforce.

Rapid ROI – A software robot can replace repetitive tasks and outperform employees given robots work faster, can run 24×7, and don’t make mistakes. In less than 6 months, most enterprises already have a positive return on investment without the need to change the underlying IT infrastructure.

Dramatically lower development and business costs – Develop robotic automation processes to automatically run complex integrations and access virtually any application or data source without the need for costly and time-consuming coding and avoid developing new interfaces in business applications.

Eliminate human error – Complete processes the same way, every time – resulting in more accurate and reliable outcomes.

Easily access and process Information – Automatically extract data from websites, portals, documents and enterprise applications streamlining the processing of digital content and insight into decisions. Kofax RPA is technology agnostic supporting all types of application environments including web, Windows, Java, Citrix, and mainframe systems.

For questions or more information about Robotic Process Automation, please contact your All Star Software Systems expert or email us at sales@allstarss.com.

ACCELERATING Business Processes