Hyland congratulates All Star Software Systems for helping organizations operate more efficiently using the OnBase enterprise content management (ECM) solution.
All Star Software Systems, an OnBase enterprise content management (ECM) and business process management (BPM) reseller and integrator, was recently awarded The Diamond Award which is an annual recognition for Hyland OnBase partners who have gone above and beyond to make sure the OnBase Community is supported with excellence. Criteria are based on numerous items including:
- Customer retention
- Ratio of employees providing support to the number of customers
While there is a point criteria to meet, meeting those points does not guarantee a Diamond Award. Final determination is evaluated on overall support impression and factors by Hyland Technical Support Management. All Star is one of thirty organizations globally to receive this prestigious designation for calendar year 2015.
“One of All Star’s core values is to be passionate about the enterprise content management solutions we provide,” said Paul Pitts, Vice President of Services and Operations at All Star. “We keep a constant focus on Hyland products via their technical conferences – Tech Quest, use their Premium training subscription, and ensure all of our support staff, developers, project managers and business analysts are appropriately certified and re-certified on Hyland’s products. We are pleased our efforts continue to differentiate All Star globally and that Hyland has recognized us with the Diamond Support award.We genuinely believed Hyland was different when we decided to make OnBase our flagship ECM/BPM offering. Our goal has always been to go beyond the normal and provide solutions that automate mission-critical business processes for our customers.”
“This award shows All Star’s relentless dedication to providing customers with solutions that solve a wide range of business problems for organizations,” said Bill Kavanaugh, Hyland’s director of U.S. channel sales. “Our partners are held to the highest standards and All Star surpassed those lofty benchmarks.”
The Authorized OnBase Solution Provider community is an exclusive team of more than 400 Hyland partners. They provide expertise and hands-on support for OnBase, as well as the many complementary technologies that make up ECM solutions. Providers work with Hyland to give customers the highest level of technical support. And they get continuous OnBase training and the backing of Hyland, a highly respected channel-friendly vendor.