Frequently Asked Questions (FAQ)

All Star Software Systems is a business automation consulting firm that helps organizations simplify decision-making, eliminate manual inefficiencies, and amplify productivity through technology.

We believe that technology should enhance human experiences—not complicate them. That’s why we focus on aligning people, processes, and technology to create seamless, efficient, and impactful business outcomes.

Through expert consulting and the implementation of platforms like OnBase, TotalAgility, and e-invoice Network, we work with our clients to transform outdated workflows into streamlined, intelligent processes that serve both their employees and their customers.

At All Star Software Systems, we believe technology should enhance the human experience—not replace it. That mindset shapes everything we do.

Our clients choose All Star because we offer more than software—we offer a true partnership rooted in trust, experience, and results. Here’s what sets us apart:

• Proven Expertise: Our team averages 13+ years of experience with automation technologies, giving us deep product knowledge across multiple vendor platforms.

• Tailored Solutions: We configure systems to your exact business needs—no cookie-cutter implementations.

• Unlimited, Proactive Support: Our support model is designed for long-term success, with dedicated experts who anticipate issues before they become problems.

• Personalized Service: We take the time to understand your goals, challenges, and culture—then deliver with unmatched attention to detail.

• Genuine Partnerships: Our team is authentic, driven, and passionate about your success. We’re not just a vendor—we’re an extension of your team.

• Relentless Commitment: We do what others won’t or only talk about doing, because we’re all-in on delivering results.

At All Star, every project is powered by passion, precision, and a belief that real transformation starts with people.

We work with organizations across a wide range of industries, including: 

• Manufacturing 

• Food Distribution 

• Insurance 

• State Government  

• Higher Education 

• Financial Services 

• Utilities 

• Communications 

• Retail 

• Construction 

• Waste Management 

• Distribution 

• Entertainment 

• Aerospace 

• Transportation 

Our solutions are built to meet the unique process challenges within each sector.

We offer a broad range of solutions including: 

• Accounts Payable Automation (APVelocity) 

• Digital Mailroom 

• Vendor Onboarding 

• Sales Order Automation 

• Contract Lifecycle Management (CLM) 

• eInvoicing 

• Human Resources Onboarding and Relationship Management 

• Intelligent Document Processing (IDP) 

• Robotic Process Automation (RPA) 

• Records Management 

• Workflow Automation across departments 

We offer a broad range of services including: 

• Implementation Services 

• Support Services 

• Managed Services (infrastructure and applications) 

• Hosting Services 

• Validation Services 

 
Yes. We specialize in ERP integrations and have extensive experience connecting to Oracle, SAP, Microsoft Dynamics, Infor, Workday, and many others. Absolutely. We integrate with virtually all major ERP platforms, including Oracle, SAP, Microsoft, Deltek, Salesforce, and Workday. Our solutions are designed to complement and extend your existing systems—capturing documents, automating workflows, and synchronizing data—without requiring extensive ERP custom coding.

Our proven methodology includes: 

1. Discovery & Planning 
2. Solution Design & Configuration 
3. Testing & Validation 
4. Training & Go-Live 
5. Ongoing Support & Optimization 

Each solution is tailored to your business and reviewed collaboratively at key milestones. 

 Timelines vary based on complexity, but many projects go live within 8–16 weeks. We’ll work with your team to build a realistic and efficient rollout plan. 

Post‑launch, we remain fully engaged as your long‑term partner:

• Proactive support: Our team continuously monitors systems to prevent issues before they impact operations.
• Unlimited software support: Available to troubleshoot, make tweaks, or answer user questions.
• Managed & hosting services: Choose between cloud-managed, on-prem hosting, or hybrid arrangements.
• Continuous optimization: We review system usage, identify improvement opportunities, and apply updates to support evolving business goals.

Absolutely. We frequently collaborate with internal IT teams, third-party vendors, and consultants to ensure smooth integrations and successful project outcomes. 

Yes. We provide customized training during and after implementation—both for system administrators and business users. 

We are a certified partner and authorized reseller for both Hyland and Tungsten Automation. This close partnership ensures we’re always up to date on the latest capabilities, features, and product enhancements. 

The simplest way is to request a free demo or consultation via our website or by calling 888‑791‑9301. During this no-cost session, our specialists evaluate your current workflows and show how All Star can help unlock efficiency and accelerate ROI. We’ll work closely with you to build a tailored automation strategy aligned with your needs and objectives.