One of the biggest technologies to transform how business process activities are performed is Robotic Process Automation (RPA). The introduction of the digital workforce into an organization’s day-to-day operations adds tremendous value when it comes to reducing cost, driving employee productivity, business process automation, and increasing operational efficiency to a wide-range of industries including banking, insurance, transportation and logistics, manufacturing, finance, and accounting.

RPA robotics (‘bots’) mimic human actions by performing manual, repetitive, and high-volume tasks such as collecting, reviewing and inputting vital information from any application or data source with unmatched speed and accuracy. Unlike humans who account for 88 percent of process errors, robotic process automation delivers 100 percent data accuracy. Having RPA automation within your organization frees employees from manual tasks so they can do more customer-driven work to improve the customer experience.

Increase Employee Productivity, Lower Business Costs

Implementing a digital workforce can greatly lower costs across your organization.
According to the Institute for Robotic Process Automation and Artificial Intelligence, RPA technology costs about one-third the price of a full-time offshore employee and one one-fifth the price of an onshore worker. Software robots can be operational seven days a week, 24 hours a day for unlimited periods of time. A digital workforce can be as large or as small as you need it to be, offering the precise amount of flexibility and scalability your organization requires.

Customer Engagement: The Human Touch, The Digital Advantage

The ultimate success of an organization is dependent on many factors. Of course productivity, cost and operational efficiency are critical ingredients in achieving business success; however, it is customer satisfaction that can be a strong predictor of the longevity of your organization. Forbes noted that a study conducted by researchers in 2016 found that 75% of companies said their top objective was to improve customer experience. Investing in customer service is a prime example where employees and robotic process automation technology can effectively work as a team. Shifting “back office” low-valued tasks away from your employees allows them to focus on more customer-facing activities that require more of a human touch such as the customer’s experience. Having employees perform higher-value tasks allows them to better engage with customers, helping to create a greater, more seamless customer experience while helping to build brand loyalty.

In a study on actual customer transactions published in the Harvard Business Review, researchers found that thousands of customers who had the best past experiences spend 140% more compared to those who had the poorest past experience. It is important to view robotic process automation software as augmenting employees while working hand-in-hand with them. Employees can enjoy greater job satisfaction when they are working on less mundane tasks while feeling they add true value to the organization.

Easily Programmable Robots to Automate Your Business Processes

Your organization can quickly and easily build, deploy and manage smart software robots without the need for costly coding or complex development in a matter of days and weeks—not months. The RPA automated software platform is built directly on your business’s centralized server that interacts across internal enterprise systems, websites and portals, desktop and mobile applications, and other data sources.

Having a non-disruptive, non-invasive robotic process automation platform that is complementary to your primary business systems, without the need to tear out core business platforms, is essential. As your business needs change, you will be able to control the deployment of RPA software robots to new automated business processes whenever you want them such as peak business times throughout the year. Ultimately, robotic process automation is ready to perform on your command.

Interested in learning how robotic process automation software can optimize your core business applications? Contact us today, and we’ll show you how.

Sources:
https://www.kofax.com/Products/Robotic-Process-Automation
https://www.kofax.com/Products/Robotic-Process-Automation/Kapow/Overview
*https://www.forbes.com/sites/blakemorgan/2017/12/05/five-trends-shaping-the-future-of-customer-experience-in-2018/#43bf22232d9c
https://hbr.org/2014/08/the-value-of-customer-experience-quantified