The nature of the Property & Casualty and Life & Annuity lines of business requires detailed records and documentation management to complete each transaction. This typically results in a complex information management process with multiple levels of approval. Documentation supporting each transaction comes in many formats, such as Internet forms, paper documents, electronic documents, fax and email. In addition, customer service representatives and insurance agents need quality information and the ability to efficiently track transaction history. It is imperative to deliver more effective information and communication between field agents and headquarters, whether remote or internal to the organization. An effective information management system (IMS) will result in significant cost savings for both the insurance company and its customers.

All Star’s OnBase Insurance Solution focuses on document and data management automation to provide easy access to any information relating to insurance claims, underwriting, policy binding and new application forms. In today’s business environment, investing in data management systems that focus on the customer experience and the end user experience is critical to retaining customers and employees. Systems that are simpler to use and easier to create/maintain will yield less effort and more productivity from both the IT aspect and the business user aspect. OnBase software is the answer to that requirement because of its point and click configurability and it’s easy to use and intuitive user interface.