Our Partner: Hyland
In today’s digital environment, the true value of information lies not just in storing it, but in how intelligently it can be accessed, understood, and used. Hyland’s Content Innovation Cloud™ (CIC) and OnBase® platform are designed to do exactly that—helping organizations turn content into insight and action.
Together, they unify people, processes, and information—bridging legacy systems with modern, AI-driven capabilities. OnBase provides the proven foundation for secure content management, workflow, and case automation, while the Content Innovation Cloud expands that value with AI, intelligent discovery, enrichment, and agent-based automation.
Built to enhance your current systems while supporting long-term transformation, the Hyland platform helps you scale automation and intelligence at your own pace. With features like Content Federation to unify siloed repositories, Cloud Update Services for simplified maintenance, and Scalable AI Agents that grow with your business, you can modernize confidently—without disrupting how your teams work today.
OnBase Foundation
OnBase Foundation delivers a comprehensive enterprise content services platform — bringing together content management, case processing, workflow automation and integrations into a single environment. Rather than stand alone, it integrates cleanly into the wider Content Innovation Cloud™ (CIC) framework, enabling your organization to modernize existing systems, unlock new intelligence and gradually build toward intelligent automation.
How it fits in with CIC (Content Innovation Cloud):
OnBase lays the foundation layer of content services — the repository, workflow engine, capture/case platform. When paired with CIC-level capabilities like Knowledge Enrichment, Knowledge Discovery, IDP and AI Agent development, you move from “manage content” to “use intelligence + automate content-driven work.” In short: OnBase handles “what you have + what you do” while CIC empowers “what you will do next.”
Content Innovation Cloud
Turn content into AI-ready intelligence with Hyland Content Innovation Cloud™
Hyland’s Content Innovation Cloud (CIC) brings together content, process, and application intelligence in a unified, cloud-native platform. It’s designed to enhance your current systems—not replace them—while building a foundation for sustained innovation and scalability.
CIC enables organizations to manage content intelligently, automate processes, and deploy AI agents that understand both data and context. The result: faster decisions, fewer manual steps, and a future-ready information ecosystem.
Below are the core service modules within CIC: (A deeper dive into each listed below.)
- Knowledge Discovery
- Knowledge Enrichment
- Automate
- Intelligent Document Processing (IDP)
- Agent Builder
Key Platform Features
Content Federation
Unify siloed repositories across the enterprise without migrating data. CIC connects to existing ECMs, file shares, and applications so users can access and act on content wherever it resides—eliminating redundancy and disruption.
Cloud Update Services
Stay current effortlessly. With automatic upgrades and continuous enhancement, CIC ensures your platform always includes the latest innovations, security updates, and AI capabilities—without the burden of manual patching or downtime.
Scalable AI Agents
Expand automation at your own pace. Hyland’s AI Agents (built with Agent Builder) learn from enriched data, collaborate with humans in the loop, and scale seamlessly across departments as needs evolve.
Agent Builder
Design and deploy domain-aware AI agents that combine process automation, enriched content, and human oversight. Create intelligent digital workers that manage complex tasks, interact with users, and continuously learn.
Key Features:
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No-code, point-and-click design for business users and developers alike
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Prebuilt expert agents for common automation scenarios
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Native integration with Content Innovation Cloud, OnBase, and Automate
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Multi-agent collaboration to execute coordinated, end-to-end workflows
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Human-in-the-loop support for added control and oversight
Knowledge Enrichment
Knowledge Enrichment
Convert unstructured documents into AI-ready data. The service extracts context, relationships, and metadata, empowering intelligent automation and improving analytics, decision-making, and search accuracy.
Automate
Streamline and orchestrate workflows through a low-code environment that integrates people, content, and systems. Automate repetitive work while maintaining governance, audit trails, and compliance.
Knowledge Discovery
Enterprise-Wide Insight at Your Fingertips
Knowledge Discovery
Locate and retrieve critical information instantly using AI-powered search and natural-language questions. Gain visibility across all your content sources—from documents and emails to multimedia and legacy repositories.
Hyland IDP
Leverage advanced AI/ML to classify, extract, and validate data from any document type. Feed accurate, structured data directly into your workflows or business applications.
