Our Partner: Hyland
In today’s digital environment, the true value of information lies not just in storing it, but in how intelligently it can be accessed, understood, and used. Hyland’s Content Innovation Cloud™ (CIC) and OnBase® platform are designed to do exactly that—helping organizations turn content into insight and action.
Together, they unify people, processes, and information—bridging legacy systems with modern, AI-driven capabilities. OnBase provides the proven foundation for secure content management, workflow, and case automation, while the Content Innovation Cloud expands that value with AI, intelligent discovery, enrichment, and agent-based automation.
Built to enhance your current systems while supporting long-term transformation, the Hyland platform helps you scale automation and intelligence at your own pace. With features like Content Federation to unify siloed repositories, Cloud Update Services for simplified maintenance, and Scalable AI Agents that grow with your business, you can modernize confidently—without disrupting how your teams work today.
OnBase
OnBase, Hyland’s proven content services platform, provides the trusted foundation for managing documents, automating processes, and ensuring compliance across the enterprise. Within the Hyland Content Innovation Cloud (CIC), OnBase serves as an integrated system that connects established content and process management capabilities with Hyland’s next-generation cloud services. CIC extends the value of OnBase by introducing AI-driven tools—such as Knowledge Discovery, Knowledge Enrichment, Automate, AI Agent, and Intelligent Document Processing (IDP)—that enhance automation, insight, and scalability. Together, OnBase and CIC allow organizations to preserve their existing investments while modernizing their architecture, unifying information across systems, and preparing for a future powered by intelligent content.
Content Innovation Cloud
Turn content into AI-ready intelligence with Hyland Content Innovation Cloud™
Hyland’s Content Innovation Cloud (CIC) brings together content, process, and application intelligence in a unified, cloud-native platform. It’s designed to enhance your current systems—not replace them—while building a foundation for sustained innovation and scalability.
CIC enables organizations to manage content intelligently, automate processes, and deploy AI agents that understand both data and context. The result: faster decisions, fewer manual steps, and a future-ready information ecosystem.
Below are the core service modules within CIC: (A deeper dive into each listed below.)
- Knowledge Discovery
- Knowledge Enrichment
- Automate
- Intelligent Document Processing (IDP)
- Agent Builder
Key Platform Features
Content Federation
Unify siloed repositories across the enterprise without migrating data. CIC connects to existing ECMs, file shares, and applications so users can access and act on content wherever it resides—eliminating redundancy and disruption.
Cloud Update Services
Stay current effortlessly. With automatic upgrades and continuous enhancement, CIC ensures your platform always includes the latest innovations, security updates, and AI capabilities—without the burden of manual patching or downtime.
Scalable AI Agents
Expand automation at your own pace. Hyland’s AI Agents (built with Agent Builder) learn from enriched data, collaborate with humans in the loop, and scale seamlessly across departments as needs evolve.
Within Content Innovation Cloud, IDP, Knowledge Discovery, Knowledge Enrichment, and Automate are not standalone tools. They work together as a coordinated intelligence layer:
- IDP structures incoming documents
- Knowledge Enrichment adds meaning and context
- Knowledge Discovery makes information accessible
- Automate drives action and process execution
Together, they create a scalable foundation for AI-enabled, end-to-end process transformation.
Agent Builder
Design and deploy domain-aware AI agents that combine process automation, enriched content, and human oversight. Create intelligent digital workers that manage complex tasks, interact with users, and continuously learn.
Key Features:
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No-code, point-and-click design for business users and developers alike
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Prebuilt expert agents for common automation scenarios
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Native integration with Content Innovation Cloud, OnBase, and Automate
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Multi-agent collaboration to execute coordinated, end-to-end workflows
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Human-in-the-loop support for added control and oversight
Knowledge Enrichment
Preparing Content for AI-Driven Decisions.
Raw documents rarely contain clean, structured data ready for automation or AI reasoning. Knowledge Enrichment applies AI models to enhance content with additional structure, meaning, and context.
This includes:
- Entity recognition (names, dates, clauses, amounts)
- Document summarization
- Metadata generation
- Relationship mapping between documents
- Context-aware tagging
Knowledge Enrichment strengthens governance and improves the accuracy of downstream automation and analytics.
Within Content Innovation Cloud, enriched content becomes:
- Easier to search and retrieve
- More reliable for reporting and compliance
- Structured for AI agents and workflow decisions
- Better aligned to business taxonomies and policies
For organizations adopting AI responsibly, Knowledge Enrichment supports transparency and traceability by making document-derived insights more explainable and auditable.
It is not simply about extracting data—it is about improving the quality and usability of enterprise knowledge.
Automate
Orchestrating End-to-End Business Processes.
Automation in the enterprise has traditionally focused on isolated tasks. Hyland Automate enables organizations to design, orchestrate, and optimize complete business processes that span systems, content, and people.
Within Content Innovation Cloud, Automate provides:
- Workflow and case management capabilities
- Low-code process design tools
- Integration with ERP, HCM, CRM, and other systems
- Human-in-the-loop exception handling
- AI-assisted decision support
Automation can occur at multiple levels, depending on organizational preference:
- Validation and business logic before ERP entry
- Hybrid workflows shared between Hyland and ERP systems
- Full end-to-end orchestration within Hyland platforms
This flexibility aligns with how many enterprises operate today. Some prefer to retain workflow within their ERP while leveraging Hyland for capture and validation. Others expand automation beyond ERP boundaries to support cross-functional processes.
Common use cases include:
- Accounts payable invoice processing
- Vendor onboarding and compliance workflows
- Contract lifecycle management
- HR onboarding and employee case management
- Order validation and fulfillment support
Automation within CIC is not positioned as a replacement for core systems. It complements and enhances them—connecting content, data, and process to reduce friction and improve visibility.
Knowledge Discovery
Turning Enterprise Content into Searchable, Actionable Insight.
Organizations generate and store millions of documents across repositories, shared drives, ECM systems, and cloud platforms. Finding relevant information quickly—especially across disconnected systems—remains one of the biggest productivity challenges.
Knowledge Discovery within Hyland’s Content Innovation Cloud enables federated search and contextual understanding across structured and unstructured content.
Key capabilities include:
- Federated search across repositories
- Natural language search experiences
- AI-driven relevance ranking
- Contextual document relationships
- Secure, permission-aware access
Rather than forcing content migration, Knowledge Discovery connects to existing systems and makes information accessible where work happens.
This capability supports:
- Faster research and case resolution
- Improved compliance and audit readiness
- Enhanced customer service interactions
- Reduced time spent searching for information
- Better-informed decision-making
Knowledge Discovery is especially powerful in organizations managing high volumes of contracts, financial records, employee documents, or regulated content. It enables teams to move from searching for information to acting on it.
Hyland IDP
Enterprise AI Still Runs on Documents.
Most critical business information does not originate in structured databases. It exists in invoices, contracts, claims, onboarding packets, financial statements, and regulatory documents. Before automation or AI can act on that information, it must be interpreted, structured, validated, and trusted.
Hyland Intelligent Document Processing (IDP) combines advanced classification, extraction, and contextual understanding to transform unstructured content into reliable, structured data that can drive business processes.
Modern IDP within Content Innovation Cloud goes beyond basic OCR:
- Intelligent classification using machine learning
- Context-aware data extraction
- Validation against business rules and external systems
- Confidence scoring and exception handling
- Continuous model learning and improvement
IDP acts as the foundation for automation and AI. It ensures that downstream workflows, analytics, and AI agents operate on validated, governed information—not raw, ambiguous documents.
For organizations modernizing OnBase or expanding into CIC, IDP supports:
- Invoice and financial document processing
- Contract intake and analysis
- HR onboarding and employee file automation
- Claims and case-based document intake
- Sales order and order-to-cash validation
The result is not simply faster data entry—it is cleaner ERP data, reduced manual validation effort, and greater confidence in automation outcomes.
