Retail
Retailers face constant pressure to protect margins, manage complex supply chains, and deliver flawless customer experiences—both online and in-store. Yet, manual processes, shared inboxes, and disconnected systems often cause delays, exceptions, and blind spots.
All Star helps retailers digitize and automate high-friction workflows so teams can stay focused on customers and growth. Our vendor-neutral approach means we design solutions around your existing platforms and goals—not a single technology—delivering:
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Faster cycle times and fewer manual touches
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Stronger compliance controls
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Real-time visibility across suppliers, stores, and back-office operations
Sales Order Processing
Orders arrive through email, EDI, portals, and marketplaces, often in different formats. Our solutions validate pricing, shipping terms, credit status, and allocations while enriching orders from ERP and OMS masters. Exceptions such as backorders or credit holds are routed with full context, while confirmations and shipping documents are generated automatically.
Example: A consumer goods distributor reduced manual order entry by ~70% and moved average processing time from days to hours.
Consignment Consumption & Cash Application
Vendor-managed inventory and multi-channel payments often complicate reconciliation. We automate ingestion of consumption files (EDI, XML, CSV), reconcile against agreements, and generate settlements and GL entries. For receivables, AI matches remittances, lockbox files, card batches, and marketplace payouts with open AR, achieving high straight-through rates and reducing unapplied cash.
Example: A national retailer increased automated cash-match rates to over 85%, cutting unapplied cash and improving DSO.
Customer Service, Returns & Claims (Case Management)
Returns, chargebacks, and deductions create manual work and erode margins. Our case management solution centralizes these requests, automatically classifies them, and enriches cases with order and shipment data. Policies guide staff through resolution while dashboards highlight root causes for margin leakage.
Example: A retail chain unified its returns and deductions handling, reducing average resolution time by ~30% and improving recovery rates.
Store Operations & Digital Document Routing
Shared inboxes slow down store operations and create blind spots. We replace them with intelligent routing for store communications such as price changes, planograms, HR notices, and maintenance requests. Documents are classified, key details are extracted, and tasks are sent to the right teams with SLAs and escalations.
Example: A multi-brand retailer reduced time-to-action on store requests and improved compliance with price-change execution windows.
Accounts Payable
Retailers handle thousands of invoices from suppliers, logistics providers, and marketplaces. Our solutions capture invoices from multiple sources—email, portals, EDI, XML—and automatically match them to POs, receipts, and contracts. Straight-through processing handles clean matches, while AI-driven exception routing accelerates approvals and improves discount capture. Finance teams gain real-time visibility into accruals and liabilities.
Example: A national retailer reduced AP processing time by ~50% and significantly increased early-payment discount utilization.
Compliance & Audit
Labor, safety, and data retention rules demand consistent evidence management. We centralize compliance records, apply automated retention schedules, and deliver audit-ready reports with full chain-of-custody. Alerts and reminders keep certifications and required postings current.
Example: A regional retailer eliminated manual compliance tracking and cut audit preparation time substantially with automated reporting and search-ready documentation.
Vendor Management
Merchandising velocity depends on onboarding vendors quickly and compliantly. We digitize vendor enrollment with eForms, automate W-9/COI checks, validate master data, and centralize performance tracking. Contracts, renewals, and corrective actions are managed in one place with complete transparency for audits.
Example: A specialty retailer cut onboarding time by ~60% while strengthening compliance controls through automated validations and a unified vendor hub.
Human Resources
Hiring at scale across distributed stores requires consistency, speed, and compliance. Our automation digitizes new-hire packets, policy acknowledgments, training attestations, and incident reports, while workflows guide managers through each step. Retention rules and audit-ready reporting reduce compliance risk and simplify inquiries.
Example: A big-box retailer deployed digital onboarding and training attestations across hundreds of stores, accelerating time-to-productivity and easing compliance reporting.
Interested in learning more about our services for the retail industry?
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