All Star Software Systems offers a monthly Administration Service for the Kofax Capture, Kofax Transformation and OnBase products. “Some of our customers just don’t have the bandwidth or resources to perform tasks that are critical to the constant improvement of our automation solutions” said Paul Pitts, Vice President with All Star Software Systems. “We are an extension of their internal staff and are ready to augment their team with whatever services they require to make the system the best it can be”.
To get the most out of your solution, it is critical that it not only be kept up to date and error free, but requests for adjustment or enhancement must be done in a timely manner to support the business users’ requirements. We recognize that resources are tight and IT staffing is often backed up or simply doesn’t have the expertise needed to effectively administer a complex solution. To cover this gap, All Star offers these managed services for Kofax and OnBase as a supplemental monthly service.
All Star will perform these functions remotely on specified intervals. All changes will be documented and summarized in report. Any system restarts or changes will be communicated and approved prior to service. All urgent errors will be reported immediately. All other data will be collected and provided in a monthly system report.
In addition to performing the monthly functions listed below, All Star will provide a block of monthly hours to be used for administrative changes, system changes, training, testing or general assistance that may fall outside of standard support.
Options include: Monthly Services only or Monthly Plus 2, 5 or 10 hours. Please Contact Us for options and pricing details.
|Key Features Include:||Benefits|
|Proactive support and monitoring||Increase user community satisfaction|
|Rapid execution of end-user administration tasks||Free-up IT staff for other priority tasks|
|Save money by eliminating the need for IT staff to get trained and maintain functions||Minimize downtime by proactively supporting the solution|
|OnBase Monthly Admin Functions|
OnBase System Errors
|Kofax Monthly Admin Functions:|
Kofax System Errors
Server Functions & Monitoring of Key Performance Indicators
Server and Database performance and best practices review