In the past several years, the IT departments of virtually every organization – regardless of region, size or industry – have gone through perpetual changes amid the release of novel technologies, services and solutions. Although this has undoubtedly been difficult to navigate for many involved, the opportunities involved are vast, with many businesses completely overhauling their IT frameworks to improve performance, reduce expenditures and achieve leaner operations.
One of the key drivers of enhanced IT has been automation, which has become robust enough to handle a wide range of business process management demands and significantly reduce strain from the oversight perspective. In many ways, one could make the argument that current trends in corporate computing would not be quite as robust, quickly embraced or commonly feasible without automation software in place, and many IT departments would likely concur with this statement.
Looking ahead, it seems as though BPM will continue to become more heavily rooted in IT service management and delivery, while automation will help companies reach new levels of efficiency and productivity in processes like AP invoice processing, human resource onboarding and unstructured case management. Business leaders who have yet to embrace automation for BPM, workflow, reporting and other core operational functions should certainly do so soon, as failure to leverage all tools available might yield sub-optimal financial performance.
Where is IT heading?
Information Management recently explained some of the ways in which automation is transforming IT service management, as well as the shifts in strategy associated with analytics deployments. According to the news provider, one of the major movements that has taken place steadily over the past few years is change in IT's positioning within the business. Technology is moving far more into the front office and no long having a back-end hand in management.
The source attributed this to analytics and automation, while ITSM in its modern form is no doubt driving the further collaboration and integration of technology with other departments in each enterprise. As a note, ITSM was once a relatively cut-and-dried matter for most companies, specifically because so few businesses had to worry about employees demanding access to certain types of devices, applications and services, but now certainly do.
The product of this has been a far more IT-driven private sector, which will likely remain the case for years to come and potentially intensify as emerging trends begin to take shape. Information Management went on to explain that automation will play a major part in the fight to become more agile that so many companies have pursued recently, as change management is now far more robust, challenging and fast than ever before.
The news provider affirmed that all of the major trends which are impacting ITSM today are likely to begin feeling the effects of automation and analytics before long, including social media, wireless computing and mobility.
What else can analytics, automation do?
Business leaders who approach modern technologies with an open mind will be in a much better position to capitalize on emerging trends in the coming years, as the solutions being released today are a bit more rooted in the idea of unique alignment between use and objectives. Put a bit more simply, companies that avoid cookie-cutter approaches to technology use and management, instead using the tools in a more unique fashion, will ultimately come out on top when it comes to returns on investment.
Automation and analytics will streamline processes and better inform decision-making, respectively, allowing leaders to achieve optimal alignment between investments and objectives. A few years down the road, businesses should be expecting to see even more of their ITSM and other tech-related procedures increase in power thanks to automation and analytics.