All Star Software Systems offers a variety of support contracts with every system installation to fit a company's needs, budget and response time. The systems we implement provide increased efficiency and instant access to critical information. A support contract ensures your system stays running and provides a live expert in the event of a problem.

Research indicates even simple problems occurring take 300% longer to solve without a support contract. Without a seasoned professional that is completely certified on all aspects of your system, including: design, security, hardware, database and software features, simple failures can turn into catastrophic problems. Often, untrained or non-certified individuals can cause more harm that good and result in data loss and extended down times. All Star Software Systems offers standard custom support contracts backed by quality personnel to keep your systems up and running smoothly.

Our standard annual support agreement includes:

• Unlimited help desk support via phone and email.
  
  
• Software updates for products we have included in your system.
  
  
• Firmware updates to products such as scanners and jukeboxes we have provided.
  
  
• Quarterly on-site visits to: upgrade components, address questions, "tweak" the system and meet new employees.
  
  
• Access to Tech Docs and private information

Optional Support Services include:

• Dial-in support
  
  
• Monthly on-site visits
  
  
• Quarterly training for new or existing users
  
  
• Off-site data and document backup
  
  
• 24/7 on-call service
  
  
• Next day emergency service

Not getting the support you need?
All Star Software Systems can help. We're familiar with nearly all document management systems on the market and their related components. If you need local support, on-site training, or would like us to assist in migrating you to a new system, please don't hesitate to contact us today.

We have been technically certified or trained on the following products: Stellent, Application Xtender, Ascent Capture, Disk Xtender, File Magic, Fortis, OnBase, OptiStorm, SharePoint, Teleform and Web Xtender.