All Star Software Systems offers a variety of support contracts with every system installation to fit a company's needs, budget and response time. The systems we implement provide increased efficiency and instant access to critical information. A support contract ensures your system stays running and provides a live expert in the event of a problem.
Research indicates even simple problems occurring take 300% longer to solve without a support contract. Without a seasoned professional that is completely certified on all aspects of your system, including: design, security, hardware, database and software features, simple failures can turn into catastrophic problems. Often, untrained or non-certified individuals can cause more harm that good and result in data loss and extended down times. All Star Software Systems offers standard custom support contracts backed by quality personnel to keep your systems up and running smoothly.
Standard Support Contract Includes:
Help Desk Support
Remote/VPN Support
Onsite Support
Quarterly Onsite Maintenance
Update Installation and Testing
Software Updates from Manufacturer
Optional Support Items:
Quarterly training for new or existing users
Off-site data and document backup
Extended Support Hours
Middletown Business Park | 440 Smith Street | Middletown, CT 06457 | Phone: 860 613 1500| Fax: 860 613 0519
